Privacy Policy

At miniexcavatory, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect
We collect personal information that you voluntarily provide when using our services, such as your name, email address, shipping address, and payment information when placing an order. Additionally, we collect data related to your interactions with our website, including IP addresses, browser type, and usage patterns.

2. How We Use Your Information
Your information is used to:

  • Process orders and deliver products.

  • Provide customer service through our chatbot or email.

  • Improve the website and overall user experience.

  • Send transactional communications, such as order confirmations and shipping updates.

3. Payment Information
To ensure secure transactions, we only accept payments through PayPal. All payment information is processed by PayPal, and we do not store any payment details on our servers.

4. Shipping and Delivery
We offer free shipping within the USA, and all prices include applicable taxes and fees. Shipping times typically range between 15 to 25 days, with a handling time of 3 to 5 business days. While we do not offer in-store pickups, terminal point delivery is available upon request.

5. Sharing of Information
We do not sell, trade, or transfer your personal information to third parties, except as necessary to fulfill orders, process payments, or comply with legal obligations.

6. Data Protection
We take the security of your personal data seriously. Our website is protected by SSL encryption, and payments are handled securely through PayPal.

7. Cookies
We use cookies to improve your browsing experience. Cookies help us remember your preferences and track site usage. You can disable cookies via your browser settings, though this may impact the functionality of the site.

8. Your Rights
You have the right to access, correct, or delete any personal information we hold about you. If you wish to exercise these rights or have concerns about your privacy, please reach out to us.

9. Changes to this Policy
We may occasionally update this privacy policy. Any changes will be posted on this page, and we encourage you to review the policy periodically.

For any inquiries or concerns regarding our Privacy Policy, please contact us at:
miniexcavatory
Address: 1819 First Oaks Street, Ste 140, Richmond, TX, 77406, USA
Contact: Contact@miniexcavatory.com

Shipping Policy

At miniexcavatory, we understand that reliable and timely delivery is just as important as the quality of the machinery we provide. Here's everything you need to know about how we handle shipping:

1. Free Shipping Across the USA
We believe in keeping things simple. That's why every item you purchase from miniexcavatory ships for free, anywhere in the USA. No hidden fees, no unexpected charges—what you see is what you get.

2. Shipping Timeline
Due to the size and nature of the heavy machinery we sell, shipping times may vary. Our goal is to deliver your order within 15 to 25 days after confirmation. Here's how it works:

  • Handling Time: Once your order is placed, we take 3 to 5 business days to carefully pack and prepare your items for shipment.

  • Delivery Time: After processing, your machinery will be on its way, with an estimated delivery time of 15 to 25 days depending on your location.

We work hard to ensure your order arrives safely and within this time frame. Heavy machinery needs special handling, and we take every precaution to ensure it reaches you in perfect condition.

3. Terminal Point Delivery (Upon Request)
While we don't offer in-person pickup, we understand the logistics of receiving large equipment can sometimes require flexibility. If needed, we can arrange terminal point delivery. This means your item will be shipped to a nearby freight terminal, where you can arrange for pickup. Please contact us in advance if you'd like to take advantage of this option.

4. Where We Ship
Currently, we only ship within the United States. Whether you're in the bustling streets of New York or the rural landscapes of Wyoming, we've got you covered.

5. No Hidden Fees
At miniexcavatory, transparency is key. All prices displayed on our website are final and include all applicable taxes and fees. You won't be hit with any surprises at checkout—just the satisfaction of knowing you're getting top-notch equipment delivered straight to your door.

6. Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. You can follow your machinery's journey from our warehouse to your location. Should you have any concerns, our chatbot is always ready to assist you or provide updates.

For further questions about our shipping policy, feel free to reach out via our chatbot or email us at:
Contact@miniexcavatory.com

We're here to ensure a smooth and efficient delivery experience for every customer.